{"id":4059,"date":"2013-07-05T09:10:38","date_gmt":"2013-07-05T01:10:38","guid":{"rendered":"https:\/\/corporate.utm.my\/?p=4059"},"modified":"2013-07-05T09:10:38","modified_gmt":"2013-07-05T01:10:38","slug":"kriteria-agihan-markah-anugerah-kualiti-perkhidmatan-2012","status":"publish","type":"post","link":"https:\/\/corporate.utm.my\/corporatepublication\/2013\/07\/05\/kriteria-agihan-markah-anugerah-kualiti-perkhidmatan-2012\/","title":{"rendered":"KRITERIA & AGIHAN MARKAH ANUGERAH KUALITI PERKHIDMATAN 2012"},"content":{"rendered":"

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\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
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BIL<\/strong><\/p>\n<\/td>\n

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KRITERIA<\/strong><\/p>\n<\/td>\n

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MARKAH <\/strong><\/p>\n<\/td>\n

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PEGAWAI<\/strong><\/p>\n<\/td>\n<\/tr>\n

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1<\/p>\n<\/td>\n

\n

PENGURUSAN<\/strong><\/p>\n<\/td>\n

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(300)<\/strong><\/p>\n<\/td>\n

\u00a0<\/td>\n<\/tr>\n
\n

1.1<\/p>\n<\/td>\n

\n

Pengurusan Organisasi<\/strong><\/p>\n<\/td>\n

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(85)<\/strong><\/p>\n<\/td>\n

\u00a0<\/td>\n<\/tr>\n
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1.1.1 Pengurusan Strategik<\/p>\n<\/td>\n

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15<\/p>\n<\/td>\n

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\n\u00a0<\/p>\n

Fadhilah<\/strong><\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

1.1.2 Usaha-usaha yang menyokong ke arah pengurangan karenah birokrasi<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

1.1.3 Usaha-usaha ke arah pembudayaan kualiti<\/p>\n<\/td>\n

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20<\/p>\n<\/td>\n

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Shafinaz<\/strong><\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

1.1.4 Persekitaran kerja kondusif dan hubungan antara pengurusan dan staf<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n<\/tr>\n

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1.1.5 Organisasi pembelajaran<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n<\/tr>\n

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1.1.6 Pengurusan risiko<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n

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Azlina<\/strong><\/p>\n<\/td>\n<\/tr>\n

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1.1.7 Pengurusan Mesyuarat dan pemantauan keputusan pengurusan<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n

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Shafinaz<\/strong><\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n
\n

1.2<\/p>\n<\/td>\n

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Pengurusan Kewangan<\/strong><\/p>\n<\/td>\n

\n

(70)<\/strong><\/p>\n<\/td>\n

\u00a0<\/td>\n<\/tr>\n
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1.2.1 Tadbir urus kewangan<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n

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Arina &
\n<\/strong><\/p>\n

Nor Syamsiah<\/strong><\/p>\n<\/td>\n<\/tr>\n

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1.2.2 Pengurusan Bayaran dan Kutipak Hasil<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n<\/tr>\n

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1.2.3 Pengurusan Aset, Inventori & Stok<\/p>\n<\/td>\n

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5<\/p>\n<\/td>\n<\/tr>\n

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1.2.4 Tindakan ke atas laporan audit dalam, luar dan pemeriksaan mengejut pejabat Bendahari<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n<\/tr>\n

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1.2.5 Perolehan<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n<\/tr>\n

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1.2.6 Laporan Prestasi Perbelanjaan<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

1.2.7 Inisiatif mengurangkan pembaziran<\/p>\n<\/td>\n

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15<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n
\n

1.3<\/p>\n<\/td>\n

\n

Pengurusan Modal Insan<\/strong><\/p>\n<\/td>\n

\n

(60)<\/strong><\/p>\n<\/td>\n

\n

\u00a0<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

1.3.1 Dasar\/Strategi Pengurusan Modal Insan<\/p>\n<\/td>\n

\n

5<\/p>\n<\/td>\n

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\n\u00a0<\/p>\n

\n\u00a0<\/p>\n

\n\u00a0<\/p>\n

Shafinaz
\n<\/strong><\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

1.3.2 Pengurusan Pembangunan Modal Insan<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n<\/tr>\n

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1.3.3 Pelan Penggantian Organisasi<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n<\/tr>\n

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1.3.4 Pengiktirafan\/Penghargaan kepada warga organisasi<\/p>\n<\/td>\n

\n

10<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

1.3.5 Pengurusan Nilai & Etika<\/p>\n<\/td>\n

\n

5<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

1.3.6 Program Kaunseling\/Motivasi<\/p>\n<\/td>\n

\n

5<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

1.3.7 Maklumat Modal Insan<\/p>\n<\/td>\n

\n

5<\/p>\n<\/td>\n<\/tr>\n

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1.3.8 Pemantauan Prestasi Rendah<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n
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1.4<\/p>\n<\/td>\n

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Pengurusan ICT<\/strong><\/p>\n<\/td>\n

\n

(35)<\/strong><\/p>\n<\/td>\n

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Sharul Hafiz<\/span>
\n\t\t\t\t\t\t\t<\/strong><\/p>\n<\/td>\n<\/tr>\n

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1.4.1 Pelan Strategik ICT<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n<\/tr>\n

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1.4.2 Tadbir Urus ICT<\/p>\n<\/td>\n

\n

15<\/p>\n<\/td>\n<\/tr>\n

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1.4.3 Pembudayaan ICT di dalam organisasi<\/p>\n<\/td>\n

\n

10<\/p>\n<\/td>\n<\/tr>\n

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1.5<\/p>\n<\/td>\n

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Pengurusan Keselamatan<\/strong><\/p>\n<\/td>\n

\n

(20)<\/strong><\/p>\n<\/td>\n

\u00a0<\/td>\n<\/tr>\n
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1.5.1 Program Persekitaran, Keselamatan dan Kesihatan Pekerjaan (OSHE)<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n

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Shafinaz<\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n

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1.5.2 Infrastruktur dan program keselamatan fizikal<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n
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1.6<\/p>\n<\/td>\n

\n

Pengurusan Pelestarian<\/strong><\/p>\n<\/td>\n

\n

(30)<\/p>\n<\/td>\n<\/tr>\n

\n

2.0<\/p>\n<\/td>\n

\n

PERKHIDMATAN TERAS<\/strong><\/p>\n<\/td>\n

\n

(400)<\/strong><\/p>\n<\/td>\n

\u00a0<\/td>\n<\/tr>\n
\n

2.1<\/p>\n<\/td>\n

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Penggubalan Matlamat dan Program<\/strong><\/p>\n<\/td>\n

\n

(70)<\/p>\n<\/td>\n

\n

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\n\u00a0<\/p>\n

\n\u00a0<\/p>\n

\n\u00a0<\/p>\n

\n\u00a0<\/p>\n

Azlina \/
\n<\/strong><\/p>\n

Fadhilah \/
\n<\/strong><\/p>\n

Norlia<\/strong><\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

2.1.1 Perancangan penggubalan matlamat dan program\/perkhidmatan teras yang menyokong teras strategik dan matlamat universiti<\/p>\n<\/td>\n

\n

30<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

2.1.2 Penentuan produk bagi memenuhi keperluan pelanggan dan pihak berkepentingan<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n<\/tr>\n

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2.1.3 Keperluan perubahan persekitaran ekosistem pengajian tinggi<\/p>\n<\/td>\n

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10<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

2.1.4 Penentuan petunjuk prestasi dan penetapan sasaran<\/p>\n<\/td>\n

\n

20<\/p>\n<\/td>\n<\/tr>\n

\n

2.2<\/p>\n<\/td>\n

\n

Pelaksanaan Program\/Perkhidmatan<\/strong><\/p>\n<\/td>\n

\n

(80)<\/strong><\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

2.2.1 Penentuan proses dan prosedur program \/ perkhidmatan teras<\/p>\n<\/td>\n

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25<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

2.2.2 Pelaksanaan program atau perkhidmatan yang memenuhi\/melebihi standard amalan<\/p>\n<\/td>\n

\n

25<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

2.2.3 Pencapaian petunjuk prestasi sebagaimana yang ditentukan oleh university dan organisasi<\/p>\n<\/td>\n

\n

30<\/p>\n<\/td>\n<\/tr>\n

\n

2.3<\/p>\n<\/td>\n

\n

Pemantauan Pelaksanaan<\/strong><\/p>\n<\/td>\n

\n

(80)<\/strong><\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

2.3.1 Mekanisme pemantauan pelaksanaan program\/perkhidmatan teras<\/p>\n<\/td>\n

\n

40<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

2.3.2 Tahap penggunaan maklumat system pemantauan untuk pembuatan keputusan dan penambahbaikan<\/p>\n<\/td>\n

\n

40<\/p>\n<\/td>\n<\/tr>\n

\n

2.4<\/p>\n<\/td>\n

\n

Kajian keberkesanan<\/strong><\/p>\n<\/td>\n

\n

(70)<\/strong><\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

2.4.1 Mekanisme kajian semula (review)<\/p>\n<\/td>\n

\n

35<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

2.4.2 Mekanisme kajian impak<\/p>\n<\/td>\n

\n

35<\/p>\n<\/td>\n<\/tr>\n

\n

2.5<\/p>\n<\/td>\n

\n

Inovasi<\/strong><\/p>\n<\/td>\n

\n

(100)<\/strong><\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

2.5.1 Program pembudayaan inovasi di kalangan warga organisasi<\/p>\n<\/td>\n

\n

30<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

2.5.2 Produk inovasi pengurusan dan teknikal<\/p>\n<\/td>\n

\n

30<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

2.5.3 Impak inovasi<\/p>\n<\/td>\n

\n

40<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n
\n

3.0<\/strong><\/p>\n<\/td>\n

\n

PENGURUSAN PELANGGAN<\/strong><\/p>\n<\/td>\n

\n

(300)<\/strong><\/p>\n<\/td>\n

\n

\n\u00a0<\/p>\n

\n\u00a0<\/p>\n

\n\u00a0<\/p>\n

\n\u00a0<\/p>\n

\n\u00a0<\/p>\n

\n\u00a0<\/p>\n

Hilman \/
\n<\/strong><\/p>\n

Sabri \/
\n<\/strong><\/p>\n

Norlia<\/strong><\/p>\n<\/td>\n<\/tr>\n

\n

3.1<\/p>\n<\/td>\n

\n

Perancangan Pengurusan Pelanggan<\/p>\n<\/td>\n

\n

20<\/p>\n<\/td>\n<\/tr>\n

\n

3.2<\/p>\n<\/td>\n

\n

Piagam Pelanggan<\/p>\n<\/td>\n

\n

40<\/p>\n<\/td>\n<\/tr>\n

\n

3.3<\/p>\n<\/td>\n

\n

Usaha-usaha Kegirangan Pelanggan<\/p>\n<\/td>\n

\n

(70)<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

3.3.1 Usaha-usaha memenuhi keperluan dan ekspektasi pelanggan<\/p>\n<\/td>\n

\n

20<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

3.3.2 Usaha-usaha melangkaui keperluan dan ekspektasi pelanggan<\/p>\n<\/td>\n

\n

30<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

3.3.3 Usaha pemantauan mengejut<\/p>\n<\/td>\n

\n

20<\/p>\n<\/td>\n<\/tr>\n

\n

3.4<\/p>\n<\/td>\n

\n

Pengurusan Maklum Balas Pelanggan<\/p>\n<\/td>\n

\n

(60)<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

3.4.1 Tadbir urus pengurusan maklum balas pelanggan<\/p>\n<\/td>\n

\n

20<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

3.4.2 Tindakan kepada maklum balas pelanggan<\/p>\n<\/td>\n

\n

20<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

3.4.3 Prestasi penyelesaian aduan<\/p>\n<\/td>\n

\n

10<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

3.4.4 Kompetensi Staf Khidmat Pelanggan<\/p>\n<\/td>\n

\n

10<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n
\n

3.5<\/p>\n<\/td>\n

\n

Kepuasan Pelanggan<\/p>\n<\/td>\n

\n

(70)<\/p>\n<\/td>\n

\n

\n\u00a0<\/p>\n

Hilman \/
\n<\/strong><\/p>\n

Sabri \/
\n<\/strong><\/p>\n

Norlia<\/strong><\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

3.5.1 Mekanisme Pengukuran<\/p>\n<\/td>\n

\n

30<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

3.5.2 Pencapaian Kepuasan Pelanggan<\/p>\n<\/td>\n

\n

20<\/p>\n<\/td>\n<\/tr>\n

\u00a0<\/td>\n\n

3.5.3 Tindakan susulan daripada kajian kepuasan<\/p>\n<\/td>\n

\n

20<\/p>\n<\/td>\n<\/tr>\n

\n

3.6<\/p>\n<\/td>\n

\n

Usaha-usaha Promosi<\/p>\n<\/td>\n

\n

(40)<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

\n\u00a0<\/p>\n

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Jadual Kerja AKP 2012
\n<\/strong><\/p>\n

    \n
  1. \n
    Serah borang \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0: 13 Februari 2013 (selesai)
    \n<\/span><\/div>\n<\/li>\n
  2. \n
    Tarikh Akhir Serah Laporan\u00a0\u00a0\u00a0\u00a0: 15 Mac 2013\n<\/div>\n<\/li>\n
  3. \n
    Agihan & Semakan oleh\n<\/div>\n

    Panel Penilai\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0: 18 \u2013 25 Mac 2013\n<\/p>\n<\/li>\n

  4. \n
    Lawatan Sesi Penilaian\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0: 27 Mac \u2013 12 April 2013\n<\/div>\n<\/li>\n
  5. \n
    Keputusan ke Citra Karisma\u00a0\u00a0\u00a0\u00a0: 15 April 2013\n<\/div>\n<\/li>\n<\/ol>\n

    \n\u00a0<\/p>\n

    Bentuk Laporan
    \n<\/strong><\/p>\n

      \n
    • \n
      Ringkas, padat dan bersifat kuantitatif.\n<\/div>\n<\/li>\n
    • \n
      Penggunaan Graf, Jadual, Rajah dan Gambar digalakkan\n<\/div>\n<\/li>\n
    • \n
      Bentuk Potrait saiz A4\n<\/div>\n<\/li>\n
    • \n
      Isi kandungan: Font Arial saiz 11\n<\/div>\n<\/li>\n
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      Tajuk: Font Arial saiz 14\n<\/div>\n<\/li>\n
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      Dicetak pada kedua-dua belah halaman dan dibukukan\n<\/div>\n<\/li>\n
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      Dihantar sebanyak 6 salinan hard copy + 1 CD soft copy\n<\/div>\n<\/li>\n
    • \n
      Ringkasan Eksekutif sebanyak 400 patah perkataan yang memberi gambaran menyeluruh pencapaian kualiti PTJ<\/div>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      \u00a0 BIL KRITERIA MARKAH PEGAWAI 1 PENGURUSAN (300) \u00a0 1.1 Pengurusan Organisasi (85) \u00a0 \u00a0 1.1.1 Pengurusan Strategik 15 \u00a0 Fadhilah \u00a0 1.1.2 Usaha-usaha yang menyokong ke arah pengurangan karenah birokrasi 10 \u00a0 1.1.3 Usaha-usaha ke arah pembudayaan kualiti 20 \u00a0 Shafinaz \u00a0 1.1.4 Persekitaran kerja kondusif dan hubungan antara pengurusan dan staf 10 \u00a0 […]<\/p>\n","protected":false},"author":86,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[39],"tags":[],"class_list":["post-4059","post","type-post","status-publish","format-standard","hentry","category-resources"],"_links":{"self":[{"href":"https:\/\/corporate.utm.my\/corporatepublication\/wp-json\/wp\/v2\/posts\/4059","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/corporate.utm.my\/corporatepublication\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/corporate.utm.my\/corporatepublication\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/corporate.utm.my\/corporatepublication\/wp-json\/wp\/v2\/users\/86"}],"replies":[{"embeddable":true,"href":"https:\/\/corporate.utm.my\/corporatepublication\/wp-json\/wp\/v2\/comments?post=4059"}],"version-history":[{"count":0,"href":"https:\/\/corporate.utm.my\/corporatepublication\/wp-json\/wp\/v2\/posts\/4059\/revisions"}],"wp:attachment":[{"href":"https:\/\/corporate.utm.my\/corporatepublication\/wp-json\/wp\/v2\/media?parent=4059"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/corporate.utm.my\/corporatepublication\/wp-json\/wp\/v2\/categories?post=4059"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/corporate.utm.my\/corporatepublication\/wp-json\/wp\/v2\/tags?post=4059"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}